Drive Your Shop To Success
It’s a beautiful sunny Florida morning and I am on my way to Tampa on a training mission. Everything is going perfectly. I know it is...
How Effective Is Your Labor Rate?
The automotive repair industry has evolved so much. Years ago, it was a simple trade that was fairly straight forward. Today, we are...
Making Your Cars Count - Achieve a Better Than Average Repair Order
I recently spoke to an owner about his shop hitting an income plateau. He wanted to increase his car count to solve the problem. As we...
Opportunity Rings
My computer screen was blue and would not do anything! I hate computer problems. I powered it down and back up, which is my “go to”...
Are Your Parts Walking Out The Door?
I remember one hot summer day I was filling in for my service adviser who was on vacation. The day had been hectic and I was glad when...
The Great Diagno$tic Giveaway
I was on the phone in my office with a vendor, placing a stock order, when out of the corner of my eye I saw my service adviser silently...
Time to Take Out The Trash!
It’s great to get home after a long day at the shop and finally relax. I remember one particular night that things took a wrong turn...
The Secret Sauce of Sales - Relationship Selling
The weather was perfect for racing. I was looking forward to the sweet smell of unburned racing fuel, overworked tires and door to door...
